This Privacy Policy explains how Tibraah collects, uses, and protects personal information from customers worldwide.
1. Data We Collect
We collect information necessary to process and deliver orders and to provide a smooth customer experience:
- Contact details: name, email, phone number, WhatsApp contact.
- Order details: sizes, measurements, roles (bride, groom, guest), product choices.
- Shipping & billing addresses.
- Usage data: cookies, analytics and device information (see Cookies below).
2. How We Use Your Data
- To process and fulfil orders, coordinate with vendors/tailors and couriers, and provide QC media.
- To communicate order updates via WhatsApp, email or phone.
- To improve our services, product curation and customer support.
- To comply with legal obligations and to protect against fraud.
3. Cookies & Tracking
We use cookies and similar technologies to operate the website and analyse usage. Cookies help us remember sessions, preferences and provide performance analytics.
- Essential cookies: required for core functionality (e.g., cart/session).
- Analytics cookies: to understand site usage and improve the experience.
If you are located in a jurisdiction that requires it (e.g., EU), we will present a cookie notice and allow you to manage non-essential cookies.
4. Sharing & Third Parties
We share personal information only with parties necessary to fulfil your order:
- Vendors and tailors for production and fitting.
- Couriers and customs brokers for shipping and clearance.
- Payment processors for payment fulfillment.
We require vendors and couriers to handle data securely and only for the purpose of fulfilling your order.
5. Data Security
We use commercially reasonable measures to protect your data, including encrypted transmissions and access controls. No method of transmission is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. You can request deletion as described below.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, contact: hello@tibraah.com.
8. Children
Our Service is not directed at children under 16. We do not knowingly collect personal data from children.
9. International Transfers
Information may be processed and stored in India or other countries where our vendors or service providers operate. We take steps to ensure appropriate safeguards are in place when transferring data internationally.
10. Changes to this Policy
We may update this Privacy Policy. We will post the updated policy with a new effective date. Continued use after changes means acceptance.
11. Contact
If you have questions or wish to exercise your rights, contact: hello@tibraah.com.